With more family businesses then ever seeking succession through the next generation of family leadership, a change to a multigenerational management structure is occurring with regularity all over the country. Owners are counting on the seasoned professionals who have carried the day to day operations of dealership management for the past 20 plus years through a conservative approach. Their experience and reliability are depended on to continue selling cars, maximize margins, and maintain customer relationships. At the same time, many dealers understand the industry is changing and as they groom successors, are capitalizing and embracing a move to a modern approach to dealership management that focuses on innovative selling, advertising, managing and capitalizing on the customer experience.
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