Evaluating Dealership Training Needs
Dealers call me to help them find a “great manager” – GM, GSM, Controller, Service Mgr. This is normally followed by, “I need them to be experienced in Automotive.”
I begin to ask questions about the position, duties, etc. and a few will interrupt me and begin to drill down to the crazy level. For example, “I want a Controller with x DMS experience, x franchise experience, x number of years’ experience, a CPA, and I don’t want to relocate them.” That’s when I pull out my fairy dust and they magically appear.
